Shipping policy

Shipping Policy

At Atlas & Bone, we aim to deliver your order efficiently, securely, and with full transparency. Below you’ll find everything you need to know about our shipping process, timelines, and responsibilities.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed and dispatched, you’ll receive a shipping confirmation email with tracking details.

During peak periods, launches, or promotional events, processing times may be slightly longer.

Domestic Shipping

We offer local shipping within our operating country (Singapore) at competitive rates.

Estimated delivery timelines will be displayed at checkout and may vary depending on your location and courier service selected.

While we work closely with our logistics partners, delivery timelines are estimates and not guarantees.

International Shipping

We proudly ship internationally and aim to make the experience as smooth as possible for our global customers.

Carrier Selection:
For international orders, Atlas & Bone will select the shipping carrier based on a balance of cost efficiency and reliable delivery timelines, prioritising carriers that charge the lowest possible handling and clearance fees while ensuring delivery schedules are met.

Duties, Taxes & Fees:
Please note that customs duties, import taxes, VAT, and clearance fees are not collected at checkout for international orders.
These charges are determined by your local customs authority and will be billed separately by the shipping carrier or customs office upon arrival in your destination country.

Recipient Responsibility:
The recipient is solely responsible for the payment of all customs duties, taxes, and import fees. Atlas & Bone has no control over these charges and cannot estimate or waive them.

Customs Delays:
Atlas & Bone is not responsible for delays, holds, inspections, or additional fees incurred at customs, as these are outside of our control. Any delays caused by customs clearance procedures do not qualify for refunds or compensation.

Refused Shipments:
If an international shipment is refused due to unpaid duties or taxes, the order may be returned or abandoned by the carrier. In such cases, shipping costs, return fees, and any associated charges will not be refunded.

Delivery Issues

Once an order has been handed over to the carrier, Atlas & Bone is not responsible for delays caused by courier operations, weather conditions, customs clearance, or unforeseen logistical disruptions.

If your tracking shows delivery confirmation but you have not received your package, please contact the courier directly first, then reach out to us if further assistance is required.

Incorrect Address

Customers are responsible for ensuring that shipping details are accurate at checkout.

Atlas & Bone is not liable for lost or delayed orders due to incorrect or incomplete addresses provided by the customer.

Questions or Support

If you have questions about shipping, delivery timelines, or international orders, feel free to reach out to us at admin@atlasandbone.com and we’ll be happy to assist.